TFCU Frequently Asked Questions
To become a member of TFCU you must live, work, worship, go to school, volunteer, in the Pima County area or have a direct family member that is currently a member. To apply for membership you can schedule an appointment to come into a local branch location or open your account online.
All members of TFCU are required to hold a Savings Account with a minimum balance and deposit of $5.
A money market account combines the flexibility of a savings account with the potential to earn higher dividends. These accounts are ideal for members who want to grow their savings while still having access to their funds.
Key benefits include:
- Higher earning potential than a traditional savings account
- Easy access to funds, often with check‑writing or transfer options
- Safe and secure savings, typically federally insured
- Great for short‑term goals, emergency funds, or larger balances you may need available
A money market account can be a smart option if you’re looking to earn more on your savings without locking your money away.
You can easily transfer funds between your accounts when logged in to your Online Banking profile. Members are granted with unlimited transfers and there is no monthly cap. You can also connect with a Digital Engagement Specialist by selecting ‘Let’s chat!’ or come in and speak with a Member Advocate to assist with your transfer.
If you would like to transfer money to another member, you can contact us directly for assistance.
You can use your routing and account number to easily send and receive money directly to your account. However, if incorrect information is provided, such as an invalid account number, transactions must be manually posted and a $5 fee will apply for each transaction.
TFCU offers new member promotions from time to time. Availability and eligibility requirements may vary, so we encourage you to review the promotion disclosures for details, including qualification requirements and expiration dates.
An ACH number helps identify financial institutions for electronic funds transfers. Your TFCU account’s 13 digit ACH can be found on the bottom of your checks or on your online banking page, beginning with 3000.
Your TFCU’s Checking Account number can be found on the bottom of your checks or online banking. Your 13 digit number will also be the same as your ACH number, beginning with 3000.
No, TFCU does not offer Medallion Signature Guarantee (Medallion Stamp) services.
Yes. TFCU partners with Trust & Will to offer members a 20% discount on estate planning services, including trusts and wills.
Unfortunately, TFCU does not participate in shared branching at this time. As a TFCU member, you can visit any of our locations with no fees. To withdrawal funds using outside TFCU ATMs, a $2 fee will incur. Additional fees from the other financial institution may also apply.
If your debit/credit card is lost, stolen, or closed due to fraud (or any other reason), we would be happy to get you a replacement card. Please stop by your nearest branch location or reach out to us via the Let’s chat! option on your online banking/mobile app or by phone at 520-795-8520.
You can request your new card to have the same 16 digit numbers, but a new expiration date will be included.
If you are needing a replacement card quickly and are not able to pick on up in person, we can send it to your location on file via FedEx. This process will require a $40 fee, and will arrive in 2-3 business days and require a signature to accept.
When you debit/credit card is set to expire, a new one will be automatically ordered and sent to the address on file. Please keep your address up to date for this reason. If you have not received a new card, please stop by your nearest branch location or reach out to us via the Let’s chat! option on your online banking/mobile app or by phone at 520-795-8520.
To view our current monthly rates, go to the Bank dropdown in our main menu and select Rates & Disclosures.
To reset your password simply select the ‘Forgot my Password’ option and follow the prompts by typing in the phone number and username associated with your account.
If you still need assistance after this, please contact us directly with the ‘Let’s chat’ button to speak with a Digital Engagement Specialist.
You can access up to two years of financial records through online banking. Need something older? No problem! We can help retrieve those statements for you for a $2 fee per month.
If you do not have the option to reset your password, please reach out to us via our Let’s chat! option or by phone at 520-795-8520.
