TFCU Frequently Asked Questions
To become a member of TFCU you must live, work, worship, go to school, volunteer, in the Pima County area or have a direct family member that is currently a member. To apply for membership you can schedule an appointment to come into a local branch location or open your account online.
All members of TFCU are required to hold a Savings Account with a minimum balance and deposit of $5.
A money market account combines the flexibility of a savings account with the potential to earn higher dividends. These accounts are ideal for members who want to grow their savings while still having access to their funds.
Key benefits include:
- Higher earning potential than a traditional savings account
- Easy access to funds, often with check‑writing or transfer options
- Safe and secure savings, typically federally insured
- Great for short‑term goals, emergency funds, or larger balances you may need available
A money market account can be a smart option if you’re looking to earn more on your savings without locking your money away.
You can easily transfer funds between your accounts when logged in to your Online Banking profile. Members are granted with unlimited transfers and there is no monthly cap. You can also connect with a Digital Engagement Specialist by selecting ‘Let’s chat!’ or come in and speak with a Member Advocate to assist with your transfer.
If you would like to transfer money to another member, you can contact us directly for assistance.
You can use your routing and account number to easily send and receive money directly to your account. However, if incorrect information is provided, such as an invalid account number, transactions must be manually posted and a $5 fee will apply for each transaction.
TFCU offers new member promotions from time to time. Availability and eligibility requirements may vary, so we encourage you to review the promotion disclosures for details, including qualification requirements and expiration dates.
An ACH number helps identify financial institutions for electronic funds transfers. Your TFCU account’s 13 digit ACH can be found on the bottom of your checks or on your online banking page, beginning with 3000.
Your TFCU’s Checking Account number can be found on the bottom of your checks or online banking. Your 13 digit number will also be the same as your ACH number, beginning with 3000.
If you are already a Tucson Federal Credit Union member and then move out of Pima County or Arizona, you can still keep your membership with us!
Yes, for both wires and ACH deposits, we can accept deposits internationally.
The following are the locations for TFCU branches and corporate.
Corporate Office:
1160 N. Winstel Blvd.
Tucson, AZ 85716-4023
Hours: Monday–Friday 8:00 am–5:00 pm
Midtown (Speedway & Alervnon):
3801 E. Speedway Blvd.
Tucson, AZ 85716-4021
Lobby Hours:
– Monday – Thursday 10:00 am – 5:00 pm
– Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 1:00 pm
East (22nd & Pantano):
8145 E. 22nd St.
Tucson, AZ 85710-8594
Lobby Hours:
– Monday – Thursday 10:00 am – 5:00 pm
– Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 1:00 pm
West (Mission & Ajo):
3755 S. Mission Rd.
Tucson, AZ 85713-5624
Lobby Hours:
– Monday – Thursday 10:00 am – 5:00 pm
– Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 1:00 pm
Northwest (Oracle & Ina):
7216 N. Oracle Rd.
Tucson, AZ 85704-6303
Lobby Hours:
– Monday – Thursday 10:00 am – 5:00 pm
– Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 1:00 pm
El Rio (Speedway & Silverbell):
1740 W. Speedway Blvd.
Tucson, AZ 85745
Lobby Hours:
– Monday – Thursday 10:00 am – 5:00 pm
– Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 1:00 pm
Rita Ranch (Old Vail Rd.):
10165 E. Old Vail Rd. #141
Tucson, AZ. 85747
Lobby Hours:
– Monday – Thursday 10:00 am – 5:00 pm
– Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 1:00 pm
Sahuarita (Located Inside Fry’s Marketplace)
15950 S. Rancho Sahuarita Blvd.
Sahuarita, AZ 85629
Lobby Hours:
– Monday – Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 3:00 pm
Oro Valley (Located Inside Walmart at Oro Valley Marketplace)
2150 E Tangerine Rd.
Oro Valley, AZ 85755
– Monday – Friday 10:00 am – 6:00 pm
– Saturday 9:00 am – 3:00 pm
Our condolences. If you are inquiring about the account of a TFCU member who has unfortunately passed away, we would require a copy of an original death certificate brought into a branch or mailed to our corporate center:
Tucson Federal Credit Union
1160 N. Winstel Blvd.
Tucson, AZ 85716-4023
Once a death certificate has been received, the account will be closed and funds sent to person assigned as, “Payable on death”.
No, TFCU does not offer Medallion Signature Guarantee (Medallion Stamp) services.
Yes. TFCU partners with Trust & Will to offer members a 20% discount on estate planning services, including trusts and wills.
Unfortunately, TFCU does not participate in shared branching at this time. As a TFCU member, you can visit any of our locations with no fees. To withdrawal funds using outside TFCU ATMs, a $2 fee will incur. Additional fees from the other financial institution may also apply.
If your debit/credit card is lost, stolen, or closed due to fraud (or any other reason), we would be happy to get you a replacement card. Please stop by your nearest branch location or reach out to us via the Let’s chat! option on your online banking/mobile app or by phone at 520-795-8520.
You can request your new card to have the same 16 digit numbers, but a new expiration date will be included.
If you are needing a replacement card quickly and are not able to pick on up in person, we can send it to your location on file via FedEx. This process will require a $40 fee, and will arrive in 2-3 business days and require a signature to accept.
When you debit/credit card is set to expire, a new one will be automatically ordered and sent to the address on file. Please keep your address up to date for this reason. If you have not received a new card, please stop by your nearest branch location or reach out to us via the Let’s chat! option on your online banking/mobile app or by phone at 520-795-8520.
You can use your debit card to withdrawal cash using any ATM! There is a $2.00 non-TFCU ATM Transaction fee.
Yes! If you are a not a member of Tucson Federal Credit Union, you can still use our ATMs for transactions and cash withdrawals, 24-7. A $2.00 fee will occur.
Yes! For Financial and Wealth services! Joseph (Joe) Davey, has been providing investment advice and financial services to individuals and businesses in Southern Arizona for more than 20 years. He is committed to sound financial planning and the professional management of your assets. He is available for your appointment at the East Branch. He can be reached at: (520) 322-7488, josephdavey.lpl@tucsonfcu.com
Sandra Thompkins has more than 20 years of experience as a Registered Representative. She will help you determine the best financial plan for your needs. She is available for your appointment at the West, Northwest, Sahuarita, and El Rio Branches. She can be reached at: (520) 351-5048, sandrathompkins.lpl@tucsonfcu.com
To view our current monthly rates, go to the Bank dropdown in our main menu and select Rates & Disclosures.
To make a payment to your personal, auto, home equity, or any other loan with Tucson Federal Credit Union, simply log into your online banking page, navigate to the Payments dropdown tab and choose Pay Your TFCU Loan.
Upon application submission, you will be able to access your loan portal to see your loan’s application status, loan officer information, and a list of documents required to finalize the loan.
TFCU can assist with commercial loans through our Business Lending! The application process can by submitting your information to be contacted by our Business Services team to discuss your lending needs.
Once your vehicle loan has been paid in full, the title is released and the Motor Vehicle Division will be responsible for sending the physical title the address on file. This can take anywhere from 5-10 business days.
TFCU does offer a Visa Credit Rebuilder card for members with a credit score below 600 via Experian. Apply Now!
To reset your password simply select the ‘Forgot my Password’ option and follow the prompts by typing in the phone number and username associated with your account.
If you still need assistance after this, please contact us directly with the ‘Let’s chat’ button to speak with a Digital Engagement Specialist.
You can access up to two years of financial records through online banking. Need something older? No problem! We can help retrieve those statements for you for a $2 fee per month.
If you do not have the option to reset your password, please reach out to us via our Let’s chat! option or by phone at 520-795-8520.
Linking your account information would be accomplished via the Venmo website or mobile app.
To allow cross-account access, a digital adobesign form will need to be filled out to allow the exact access requested. We can assist either in-person at a preferred branch location or reaching out to a Digital Member Advocate via our Let’s chat! feature or by calling (520) 795-8520.
