Mobile Fraud Defense

Understanding Text Fraud

At TFCU, we prioritize informing our members about the latest fraud scams and schemes. With ever-growing technology, we’ve seen a spike in text message fraud from suspicious emails stating that their debit card was locked and providing a phone number to call. Please review the valuable tips below on how to identify and protect yourself. We’re here to ensure our members stay aware, informed, and protected.

Identifying Red Flags

Text fraud typically involves urgent and alarming messages urging you to act immediately. In this case, the message claimed the debit card was locked, creating a sense of urgency. However, there are several red flags to watch out for:

Suspicious Sender: The message was from an unknown email address, not a legitimate phone number.

Unusual Language: Scammers often use language different from official communications.

Unverified Contact Information: Providing a phone number to call, especially if it doesn’t match known TFCU numbers, is a common scam tactic.

How to Protect Yourself

Stay vigilant and protect yourself from text fraud by staying informed. If you receive suspicious messages, contact TFCU immediately at our official phone number or visit your nearest branch.

Verify the Source: Always check the sender’s information. Official TFCU messages will come from recognized phone numbers or email addresses.

Do Not Share Personal Information: Never disclose your personal or financial details through unsolicited messages or calls.

Contact Us Directly: If you receive a suspicious message, contact TFCU using our official contact information.

Stay Informed: Familiarize yourself with our usual processes. TFCU will never ask you to provide sensitive information via text.

For more tips and updates on safeguarding your financial information, visit our Security Awareness page. Together, we can outsmart the scammers and keep your financial information safe.