Shared Branching Alternatives FAQs
Effective August 4, 2018, we will no longer be offering Shared Branching, but not to worry! TFCU is proud to provide extensive Online Banking and Mobile App solutions. See what options are available for your remote banking needs and if you haven’t yet, sign up for Online Banking and download the TFCU App today for a more convenient way to bank on the go.
What is Shared Branching?
Shared Branching allows other credit union members to use our branches to do transactions and our members to do transactions at other credit unions.
Why is TFCU canceling Shared Branching?
TFCU has invested in online and mobile technology for the convenience of our members and believe that this technology can substitute for many of Shared Branching’s services. They are more widely used at a lower cost to TFCU. Shared Branching is very expensive and is utilized by a small percentage of members. It also increases the potential for fraud by non-members who use TFCU for Shared Branching and wait times for our members in the teller line.
How can I deposit checks?
PicSure Check Deposit from the TFCU App! Login to TFCU’s Mobile Banking App and select “Check Deposit” to upload images of your check. To download the TFCU App on your smartphone or tablet, find us on iTunes or Google Play stores. When you’re ready to log in to the app for the first time, please contact us Monday through Friday from 8 am to 7 pm, or on Saturday from 9 am to 1 pm.
Many checks such as payroll and other sources of recurring income (Social Security or Pension), have direct deposit options available.
How can I deposit cash?
You can purchase a cashier’s check or money order and deposit it from the TFCU App with Mobile Check Deposit. If you want to deposit cash, you must do so at a TFCU Branch or ATM.
How can I withdraw cash?
You can use a TFCU debit card to get cashback at grocery and convenience stores. You can also withdraw cash from your TFCU account at other financial institutions’ ATMs (in the Cirrus and Accel networks). You may incur a surcharge fee as well as a non-TFCU ATM fee of $2.00.
How can I pay another person?
If you need to give money to someone, send it with POP Money, available with Online Banking and the TFCU App. You can send them funds with just their cell phone number or email address.
How can I get a cashier’s check?
From TFCU’s Online Banking you can transfer funds to your own account at another financial institution and get a cashier’s check from them. You could also withdraw cash from an ATM (see the previous question) to purchase one.
How can I check my balance/transactions?
TFCU’s Mobile Banking App and Online Banking options! When you’re ready to log in for the first time, please contact us Monday through Friday from 8 am to 7 pm, or on Saturday from 9 am to 1 pm. To download the TFCU App on your smartphone or tablet, find us on iTunes or Google Play stores.
How can I make transfers?
You can make transfers within your own TFCU accounts with Online Banking and the TFCU App. For Transfers to or from another account at TFCU, call the Experience Center during business hours to set up a connection between the accounts. For transfers to another financial institution, log into Online Banking and select the Move Money tab, then External Transfers, then Transfer Between My Accounts.